•  You can view your order details by logging into your account on our website www.theindianethnicco.com.
• Once you login you will see an option called - My Orders, where you can view all your past orders.
• Alternatively, a confirmation of the order will be sent to your registered WhatsApp Number & Email after placing the order. 

Yes, you can change the delivery address as long as your order has not left the warehouse. Once the order has been shipped, it is not possible to modify the delivery address.

If you wish to change the address to an international location, the customer will be responsible for paying the shipping fees associated with the change. However, if you have placed an order with international shipping and would like the delivery to be made in India instead, the shipping fees will be refunded in the form of a Store Credit.

For further assistance, please contact us via email at hello@theindianethnicco.com or through WhatsApp/call at +91 88509 36455.

To reduce your waiting time, we may dispatch the products that are ready first. Since each product may have a different shipping timeline, orders can sometimes be shipped in multiple batches.

For any updates regarding your order status, feel free to reach out to us via email at hello@theindianethnicco.com or call/WhatsApp us at +91 88509 36455.

Our garments are handcrafted with love using traditional hand block printing techniques and special dyes. Due to the artisanal nature of the process, slight colour bleeding may occur during the initial washes, this is temporary and a part of their unique charm.

Care Instructions:

•  Avoid pairing darker garments with lighter ones initially to prevent colour transfer.
• Avoid wearing in high-sweat conditions during the first few uses.
• Dry clean recommended. Alternatively, gently hand wash separately using a mild detergent.
• Wash separately for the first few washes.
• Do not machine wash.
• Dry inside out in shade.

Slight irregularities in print and colour are natural characteristics of handcrafted products, making every piece beautifully one of a kind.

You can find the size chart on every product page, right below the product details. Since each garment has a unique fit and silhouette, the size chart may vary from product to product.

Please click on the “Notify Me" option available below the sold-out product.

At the moment, we’re unable to share a confirmed restock timeline. If and when the product is restocked, you will be notified via email.

We try our best to capture product colours as accurately as possible. However, slight colour variations may occur due to lighting, screen settings, and camera limitations.

Since our products are handcrafted in small batches by artisans, slight variations in colour and texture are natural and make each piece unique.

Our products are handcrafted by artisans in small batches, not mass-produced by machines. Due to the handmade process, slight variations and irregularities in the print may occur, making every piece truly one of a kind.

• Our shipping timelines vary depending on what you have ordered.
• All clothing products take 2 to 14 working days (shipping timelines vary from product to product and are mentioned under every product in the description section as well).
• All International orders will also take 2-14 working days to be shipped but if an order has multiple products and timeline varies then the entire shipment will be shipped together.
• During a SALE, please expect slight delays in shipping due to the sale rush.

Note: Working Days are Monday - Friday so the shipping timeline does not include the weekend.

Yes, we offer reverse pickup for eligible return orders within India. Unfortunately, this service is not available for international orders.

For certain pincodes, reverse pickup may not be serviceable. In such cases, we may request you to courier the product back to us. A full Store Credit will be issued without deducting the additional Rs.150 charge.

Once your order is shipped from our warehouse, you will receive the tracking details via email and SMS. Please also check your spam/junk folder, as sometimes these emails may get filtered there.

Yes, we ship worldwide.

For Domestic Shipping

We offer free shipping for orders above Rs.2500. For orders below Rs.2500, a flat shipping fee of Rs.150 is charged for COD and Prepaid orders.

For International Shipping

We provide free international shipping for orders above Rs.10000
For orders below Rs.1000, a flat shipping fee of Rs.2500 is charged

Customs and import duty, if any, will have to be borne by the customer at the time of delivery, if applicable.

We work with a shipping aggregator that automatically selects the best courier partner based on the delivery location. Some of our shipping partners include DHL, Aramex, FedEx, and UPS.

We use eco-friendly biodegradable mailers for shipping all our orders.

Return & Exchange Policy:

• Return or exchange requests must be made within 7 days of delivery.
  
• Refunds are only made in terms of Tieco E-Credits.
• We offer return pickups from our end. However, if your pin code is not serviceable for return pickup, or due to operational limitations in arranging the return, you will be required to self-ship the product to our return address.
  Upon successful receipt of the returned product, up to ₹150 will be credited as Tieco E-Credit towards self-shipping charges.
  
• FABRICS, SALE & LAST PIECES are not eligible for any Return, Exchange or Refund
• Tags must be intact with the barcode sticker.
• Each order is eligible for a return only once if the product falls under the Return & Exchange policy.
  
• In case of any damaged/ defective/wrong or missing products in your order kindly reach out to us within 24 hours of delivery. We will not be able to help you if this timeline is exceeded.
• Once the product is delivered, please do not discard the delivery packages. In case of a missing or defective product during delivery, it is easier to investigate if the parcel packaging and invoice are available. If these are discarded, the investigation will not be possible.

In the event of receiving a damaged, defective, wrong, or missing product, please reach out to our support team within 24 hours via email or WhatsApp by sharing the following details:

1. Clear images of the product received.
2. Clear front and back images of the package/packet received, with the invoice clearly visible
3. Confirmation on whether the package appeared tampered with upon delivery

• Each order is eligible for a return/exchange only once. 
  
• Misprints and colour differences from website images are not considered damaged products. We only sell handcrafted products, and these are all signs of authenticity.
• Shipping charges are non - refundable.
• The company holds the authority to make the final decision in any case.
• Please note, products from our brand bought from other marketplaces like Nykaa are not eligible for any return or exchange at our store or on the website.
• Online orders cannot be returned or exchanged at our stores, and store purchases cannot be returned or exchanged online.

Return & Exchange Request Process:

• Click here to request a return or exchange. 
• State the return/exchange reason and select the item to be returned/exchanged along with images in case of any defect/damages.
• A return/exchange pickup will be initiated for orders within India.
• Once the pickup is created, the product will be collected within 7 to 10 working days.
• Ensure all tags and labels are intact, and the product is unworn.
  

Tieco E-Credit:

• Tieco E-Credit will be issued within 24 hours after the order is picked up. It will be provided via email.
• Tieco E-Credit is valid for a lifetime.
• Tieco E-Credit serves as a digital wallet and can be applied to your next purchase
• The credit will be for the sale amount of the returned products.
• Shipping costs will not be credited back in any case.
  
• If a Product is exchanged for a lower-value item, the remaining balance will be refunded in the form of Tieco E-credits.

Order Cancellations:

• In case of order cancellation, we request customers to cancel the order before it is shipped.
  For pre-shipping cancellations, the full amount will be refunded as Tieco E-Credit.
  For post-shipping cancellations, shipping charges are non-refundable. Rs. 150 will be deducted from the order value towards shipping charges, and the remaining amount will be refunded as Tieco E-Credit.
• Sale & discounted products are not eligible for any cancellations or refunds

International Orders:

• If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and customs charges.
  
• We do not offer any exchange on International Orders.
• We do not facilitate reverse pick-ups for International Orders.
  
• A Tieco E-Credit will be issued for the value of the returned product only.
• Shipping charges are non-refundable under any circumstances.
• Customers can request to return the product when someone is traveling from their country to India without incurring additional shipping costs.

In the unlikely event that your merchandise arrives damaged, you can share images as proof with us at hello@theindianethnicco.com. The issue will be recorded, and further steps will be communicated to you. A Tieco E-Credit of the same value can be made in such cases.

1. Returns take approximately 12 to 14 working days to reach the company.
2. Refunds will be credited to your wallet only once the return reaches the warehouse and is thoroughly checked by our in-house team which takes 1-2 working days.

• TIECO E-Credit will be made for the sale amount of the returned products.
• Shipping costs will not be credited back in any case.
• The company holds the authority to make the final decision in any case.

Kindly be aware that we have partnered with a third-party courier service. While we are committed to assisting you, there are instances beyond our control. The contact information of the delivery executive is exclusively provided to the recipient, which may limit our ability to address certain issues. We appreciate your understanding in such situations

Click here to request a return or exchange.

In the unlikely event that your merchandise arrives damaged, please contact us via email at hello@theindianethnicco.com or through WhatsApp/Call at +91 88509 36455.

The issue will be recorded and further steps will be communicated to you.

• Your Store Credit would have been emailed to you as a coupon code on the same email ID used to place your order.
• Please check for an email with the subject line “Refund”.
• Kindly check your Spam/Junk folder as well.
• While redeeming the Store Credit, make sure you are logged in using the same email ID used for your previous order.
• Copy the coupon code and paste it in the “Coupons” section at checkout.
• The Store Credit amount will automatically be deducted from your cart total.

You can contact customer service via email on hello@theindianethnicco.com

Via Whatsapp/Call on +91 88509 36455

Please note that our working hours are Monday to Saturday, 10 am to 7pm.

You can also contact us via our website’s live chat where an executive will be available to answer your questions. (Active from Monday to Saturday, 10 am to 7pm)

For domestic orders, we accept Credit Cards, Debit Cards, UPI, Net Banking, and Cash on Delivery (available on select products only).

For international orders, we accept Credit Cards and PayPal.

We are so excited and looking forward to seeing you at the store! Come visit us and shop all our latest collections and new styles launched exclusively at the Store!

Mumbai – Santacruz
Address :Shop No. 97/B , Ground Floor, Juhu Garden, Co-Operative Housing Society, Opposite State Bank Of India, Juhu Road, Santacruz West, Mumbai - 400054, Maharashtra
Timing : Open on all Days (11.00 AM - 8.30 PM)
Contact :+918104047927

Mumbai – Kala Ghoda
Address : Modern House, Office Premises No. 4 & 6, 9-Dr. V.B. Gandhi Marg, Kala Ghoda, Mumbai – 400023
Timing : Open on all Days (11.00 AM - 8.30 PM)
Contact : ‎+918655980696

Bengaluru – Indiranagar
Address : No. 950, 2nd Floor, Bayt Towers, 12th Main, Indiranagar, HAL, Bengaluru - 560038
Timing : Open on all Days (11.00 AM - 8.30 PM)
Contact : ‎+917208603452

Chennai – Nungambakkam
Address: Ground Floor, No. 12/27, Kadar Nawaz Khan Road, Nungambakkam, Chennai – 600006
Timings: Open on all Days (11.00 AM - 8.30 PM)
Contact : ‎+917208335619

Delhi - Greater Kailash
Address : Shop No. N-2 ,Mini Market,Greater Kailash Part-1 , N Block Market, New Delhi-110048
Timing : Open on all Days (11.00 AM - 8.30 PM)
Contact : ‎+918655980692

Pune - Shirole Path
Address :1st Floor, 1206, Shirole Path, Vinayak Bhonde Sankul, Off Jangli Maharaj Road, Pune - 411004
Timing : Open on all Days (11.00 AM - 8.30 PM)
Contact :+918421755508

Ahemdabad - Sindhubhavan Rd
Address : Shop Number 02, Ground Floor, Shilp Epitome Rajpath Club Road, Sindhubhavan Rd, opposite Nyara Petrol Pump, Bodakdev, Ahmedabad, Gujarat 380059
Timing : Open on all Days (11.00 AM - 8.30 PM)
Contact : +919653158267